1. Innovator's Dilemma: When New Technologies Cause Great Firms to Fail
Clayton M. Christensen
Highbridge Co
おすすめ度：
発売日：2000-09-01
2. The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
James L. Heskett W. Earl Sasser Leonard A. Schlesinger
Free Pr
発売日：1997-04
通常8～13日以内に発送
3. The Designful Company: The Little Book That Will Transform Your Business, Your Brand, and the Way You Work (Voices That Matter)
Marty Neumeier
New Riders Pub
発売日：2008-12
近日発売 予約可
4. The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-carlton Hotel Company
Rhodes
Mcgraw-Hill
発売日：2008-06-29
通常24時間以内に発送
5. Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
Mike Snyder
Microsoft Pr
発売日：2008-10-08
6. Reaching the Goal: How Managers Improve a Services Business Using Goldratt's Theory of Constraints
John Arthur Ricketts
IBM Press
発売日：2007-10-30
7. Customer Equity: Building and Managing Relationships As Valuable Assets
Robert C. Blattberg Gary Getz Jacquelyn S. Thomas
Harvard Business School Pr
発売日：2001-07
通常8～11日以内に発送
8. Fish Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life
Stephen C. Lundin John Christensen Harry Paul Philip Strand
Hyperion Books
発売日：2002-04
通常10～14日以内に発送
9. Living Service ("Financial Times")
Marc Silvester Mohi Ahmed
Financial Times Prentice Hall
発売日：2008-05-29
10. SugarCRM For Dummies (For Dummies (Computer/Tech))
Karen S. Fredricks
For Dummies
発売日：2008-11-24
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